Refund policy

At KGL Outlet, LLC, your satisfaction matters to us! If your purchase isn’t exactly what you expected, we’re here to help make things right.

Easy Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be in brand-new condition

  • Original tags and packaging must be included

  • No visible signs of wear or use

Once your Return Authorization (RMA) is approved, products must be mailed back to us within 7 business days.

Return shipping costs are the customer’s responsibility.
Prepaid return labels are provided only if the error was made by KGL Outlet, LLC.

Exchanges & Damaged Items

We stand by the quality of our products.

If your item arrives damaged or incorrect, please notify us within:

  • 2 days for damaged items

  • 3 days for incorrect items

If the issue was our mistake, KGL Outlet, LLC will cover the return shipping.

Lost or Missing Packages

If tracking indicates your package was lost in transit, we will reship your order at no additional charge.

Non-Returnable Items

We cannot accept returns or issue refunds for items that:

  • Show signs of wear or use

  • Are missing original tags or packaging

  • Are returned outside the allowed timeframe

These items will not be refunded or shipped back.